ヘンケルは、創業以来約150年以上にわたって築き上げてきた確固たる経験に基づき、毎日の生活を見つめ直し、より快適で豊かなものにするべく取り組んでいます。現在、そして未来の世代のために、革新的でサステナブルなブランドとテクノロジーを通じて、世界中のチームとともに邁進しています。ヘンケルは、インダストリアル事業およびコンシューマー向け事業で業界リーダーとしての地位を確立しています。当社の取扱製品には、一般的なヘアケア製品、洗濯用洗剤、柔軟剤といったものから、接着剤、シーリング剤、機能性コーティング剤などがあります。
Customer Development Assistant Manager
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About this position
About this Position
- Support continuous business growth by ensuring all customers order are processed and delivered on time in full.
- Provide excellent service to external customers by collaborating with different internal stakeholders within Henkel (e.g. Sales team, Finance/ Credit Controlling team, and Customer Service Support (CSS) team in GBS Shanghai).
- Creates plans/strategies to improve customer service level and customer experience and achieve the long-term goal of enhancing sales for the product.
- Be the SC single contact window for commercial team by consolidating voice of Supply Chain internally.
- Forecasting customer demand and developing supply plans to enable promotions and new product launches with the customer.
What you´ll do
- Order Management: Manage sales orders, including approval process, requirements identification, confirmation, and follow-up. Liaise with CSS Team in GBS Shanghai, to ensure orders key in accurately, goods delivered, timely credit and debit note processed.
- Reviews existing customer handling/satisfaction policies and monitors the current status of the customer care department.
- Drive optimization and efficiency on operation/process and SC KPI. (e.g. order automation).
- Acts an important role to communicate with commercial team, customers, and supply chain.
- Meeting participation and involvement (e.g. PPT preparation).
- Drive and facilitate S&OP process and KPI achievement.
What makes you a good fit
- Bachelor Degree.
- 4+ years solid experience in Supply Chain, transportation Management in a multinational company, FMCG industry is preferred.
- Strong ERP knowledge, SAP background is preferred. Strong PC skill, familiar with office software.
- Strong problem solving, communication and data analytical skills.
- Analytical mind with customer service orientation and strong business acumen.
- Have experience in completing projects independently.
- Have experience to deal with warehouse/logistics daily operation.
- Fluent in Chinese and English (verbal and written).
- Regular review with customer or management team with experienced skill on Microsoft Office (PPT, Excel, Word, Outlook etc).
- Prior working experience in big FMCG and Customer Supply Chain/Planning.
- Expertise in SAP and competence with MS software and strong analytical skills.
- Able to challenge status quo and improve existing process.
- Professional background on Supply Chain and Project support.
- Fast learner, great team leader with responsibilities.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid and work from anywhere policies
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Group Insurance Scheme
- Medical Insurance cover for dependents
- Annual Physical Examination
- Supplementary Pension Plan
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25074577
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Henkel について
FAQ
複数の職種に関心があります。同時に複数の職種に応募できますか？
はい。当社のオンライン応募システムにご自分のプロフィールを入力するだけです。オンラインプロフィールが完成したら、複数の職種に応募することができます。
求人情報は英語で書かれています – 応募も英語にすべきですか？
はい、英語でご応募ください。ヘンケルはグローバル企業であるため、世界中の同僚と働くことになります。また、当社では、英語が公用語です。一般的に、求人広告と同じ言語で応募書類を書くことが原則です。
応募した後、応募の進捗について連絡がありますか？
ヘンケルで募集している職種に同じものはありません。したがって、適切な候補者を見つけることは、雇用される応募者のみでなくヘンケルにとっても重要です。候補者と当社の双方がお互いに適していることを確認したいと考えています。進捗状況は随時応募者にお知らせします。
登録に関する質問がある場合、どちらに連絡すればよいですか？
テクニカルな質問やオンライン応募プロセスに関する質問は、こちらをクリックしてください 。