ヘンケルは、創業以来約150年以上にわたって築き上げてきた確固たる経験に基づき、毎日の生活を見つめ直し、より快適で豊かなものにするべく取り組んでいます。現在、そして未来の世代のために、革新的でサステナブルなブランドとテクノロジーを通じて、世界中のチームとともに邁進しています。ヘンケルは、インダストリアル事業およびコンシューマー向け事業で業界リーダーとしての地位を確立しています。当社の取扱製品には、一般的なヘアケア製品、洗濯用洗剤、柔軟剤といったものから、接着剤、シーリング剤、機能性コーティング剤などがあります。
Senior Customer Excellence Analyst (Deductions)- GBS+ Manila
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About this position
About this Position
The Senior Customer Excellence Deductions Analyst is a strategic partner in driving financial integrity and operational excellence across Trade Promotion, Disputes and Deduction Management. This role goes beyond case resolution—focusing on data analytics, root-cause prevention, and process transformation. You will lead portfolio-level insights, design preventive strategies, and collaborate with cross-functional teams to reduce deduction exposure and improve recovery performance.As a subject-matter expert, you will influence policy, governance, and automation initiatives, ensure compliance while enable smarter, faster decisions. If you thrive on turning data into actionable strategies and shaping optimized deduction processes, this role is for you.
What you´ll do
- Lead resolution of complex deductions and disputes, including escalations and high-value cases, ensuring timely closure and compliance.
- Analyze deduction trends and root causes, develop actionable insights, and recommend preventive measures to reduce recurrence.
- Design and maintain dashboards and reports to support leadership decisions and performance tracking.
- Drive process improvements and standardization, including process documentation updates, automation initiatives, and continuous improvement projects.
- Collaborate cross-functionally and act as a subject-matter expert providing guidance and quality checks, aligning resolution strategies, and ensuring audit readiness.
- Prepare and deliver presentations, support documentation and training, and lead strategic projects to enhance process efficiency.
What makes you a good fit
- Bachelor’s degree in finance, Accounting, Business Administration, or related field
- With at least 4–7 years of experience in deduction management, accounts receivable, trade promotion, or financial operations, with proven ability to resolve complex disputes and lead process improvement projects.
- Proficient in SAP, MS Office applications while experience with automation tools (e.g., Power BI or Power Automate) is an advantage.
- Strong analytical and strategic thinking, capable of interpreting data, identifying root causes, and driving preventive actions through insights and reporting.
- Excellent communication and business partnering skills, including advanced presentation capabilities and experience influencing cross-functional stakeholders.
- Leadership and project management experience, with a track record of mentoring peers, managing CI initiatives, and ensuring compliance with ISO and audit standards.
- Continuous improvement mindset, adaptable to change, highly organized and quality-focused
- Amenable to work on a mid-shift schedule (4:00 PM to 1:00 AM), and report on a hybrid work set-up in Makati
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: req80080
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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FAQ
複数の職種に関心があります。同時に複数の職種に応募できますか？
はい。当社のオンライン応募システムにご自分のプロフィールを入力するだけです。オンラインプロフィールが完成したら、複数の職種に応募することができます。
求人情報は英語で書かれています – 応募も英語にすべきですか？
はい、英語でご応募ください。ヘンケルはグローバル企業であるため、世界中の同僚と働くことになります。また、当社では、英語が公用語です。一般的に、求人広告と同じ言語で応募書類を書くことが原則です。
応募した後、応募の進捗について連絡がありますか？
ヘンケルで募集している職種に同じものはありません。したがって、適切な候補者を見つけることは、雇用される応募者のみでなくヘンケルにとっても重要です。候補者と当社の双方がお互いに適していることを確認したいと考えています。進捗状況は随時応募者にお知らせします。
登録に関する質問がある場合、どちらに連絡すればよいですか？
テクニカルな質問やオンライン応募プロセスに関する質問は、こちらをクリックしてください 。