ヘンケルは、創業以来約150年以上にわたって築き上げてきた確固たる経験に基づき、毎日の生活を見つめ直し、より快適で豊かなものにするべく取り組んでいます。現在、そして未来の世代のために、革新的でサステナブルなブランドとテクノロジーを通じて、世界中のチームとともに邁進しています。ヘンケルは、インダストリアル事業およびコンシューマー向け事業で業界リーダーとしての地位を確立しています。当社の取扱製品には、一般的なヘアケア製品、洗濯用洗剤、柔軟剤といったものから、接着剤、シーリング剤、機能性コーティング剤などがあります。
Team Leader – Customer Service Experience
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About this Position
We are looking for a motivated and customer-focused Team Leader to oversee our Customer Service team and ensure the delivery of an outstanding customer experience. In this role, you will lead day-to-day operations, support and develop team members, and collaborate closely with internal stakeholders to ensure smooth order-to-cash processes and efficient resolution of customer needs. You will play a key role in driving service excellence, improving processes, and building strong relationships with both customers and internal partners.
What you´ll do
- Lead and coach the CSX team to deliver a seamless, positive end to end customer experience.
- Oversee Order to Cash (OTC) and Customer Service Management (CSM) activities, using KPIs and dashboards to monitor performance and drive improvements.
- Act as a point of escalation for complex customer inquiries, supporting supply, commercial, and application related topics.
- Build strong customer relationships and identify opportunities to improve satisfaction using customer feedback and Voice of Customer insights.
- Collaborate with internal teams—including Sales, Marketing, Supply Chain, CoE and GBS+ to align priorities and ensure commitments are met.
- Support and implement customer experience initiatives, tools, and processes, including new projects and organizational changes.
- Ensure accurate and high quality CRM data is captured, supporting effective customer retention and development.
- Drive continuous improvement, identifying opportunities to streamline workflows and enhance service quality.
- Plan and Manage team performance, development, coaching, capability building, and operational planning (daily/weekly/monthly).
- Uphold corporate standards, sustainability requirements, and SHE compliance.
What makes you a good fit
- 3–6 years’ experience in Customer Service, Supply Chain, or Sales, with people management exposure.
- Ability to lead teams in making trade off decisions that optimize cost, inventory, service quality, and sustainability in an end to end supply chain environment.
- Strong customer centric mindset with excellent communication skills — able to convey information clearly across teams and levels.
- Confident presenter, able to create clear, structured presentations and communicate them effectively to stakeholders.
- Takes initiative, acts proactively, and makes sound decisions independently.
- Collaborative and resilient, able to manage competing priorities and adapt quickly.
- Knowledge of Order to Cash processes, customer service operations, and CRM/ERP tools (Salesforce Service Cloud, SAP).
- Comfortable working with KPIs, dashboards, and performance metrics.
- Strong planning, organizing, and leadership skills with a focus on developing and coaching team members.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Performance bonus / incentives
- Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
- Annual Leave: 27 days plus 8 Bank Holidays
- Celebration vouchers
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26093261
Job Locations: United Kingdom, England, Hemel Hempstead
Contact information for application-related questions: RecruitmentUKIE@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Henkel について
FAQ
複数の職種に関心があります。同時に複数の職種に応募できますか？
はい。当社のオンライン応募システムにご自分のプロフィールを入力するだけです。オンラインプロフィールが完成したら、複数の職種に応募することができます。
求人情報は英語で書かれています – 応募も英語にすべきですか？
はい、英語でご応募ください。ヘンケルはグローバル企業であるため、世界中の同僚と働くことになります。また、当社では、英語が公用語です。一般的に、求人広告と同じ言語で応募書類を書くことが原則です。
応募した後、応募の進捗について連絡がありますか？
ヘンケルで募集している職種に同じものはありません。したがって、適切な候補者を見つけることは、雇用される応募者のみでなくヘンケルにとっても重要です。候補者と当社の双方がお互いに適していることを確認したいと考えています。進捗状況は随時応募者にお知らせします。
登録に関する質問がある場合、どちらに連絡すればよいですか？
テクニカルな質問やオンライン応募プロセスに関する質問は、こちらをクリックしてください 。