Senior Application Engineer

What you´ll do

• Responsible for product recommendation, customized product applications, new product demonstration and troubleshooting for customers.
• Recommends solution and perform technical visits (meeting, audits, trials, demonstrations, troubleshooting, etc.) for customers with documentation.
• Reports and investigate quality issues / customers claim, collaborating with relevant parts of the organization
• Works with application equipment and support process optimization to provide solutions to enhance customer processes.
• Reports technical results and contributes to customer presentations.
• Perform the laboratory work (incl. prioritization) for samples coming from customers and report technical results to customers.
• Manage technical lab in Chonburi, ensuring timely maintenance and calibration of EQP. Perform regular tracking of chemical inventory & lab consumables. Ensure documentation of SOP and/or risk assessments. Support lab testing requests from SEA customers
• Project management and coordination on technical aspects of product application. Is responsible to work closely with global team and align on key projects and business priorities
• Works effectively on SBU and/or Regional specific projects. Contributes to project plans and helps the team to deliver project goals.
• Responsible to conduct product application and/or technical training for customers and internal team
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of Application Engineering team or project team members.
• Share knowledge and experiences with team members.
• Promotes internal SBU Innovations and best learning cross accounts.
• Respects and promotes the internal Henkel SHEQ rules.