ヘンケルは、創業以来約150年以上にわたって築き上げてきた確固たる経験に基づき、毎日の生活を見つめ直し、より快適で豊かなものにするべく取り組んでいます。現在、そして未来の世代のために、革新的でサステナブルなブランドとテクノロジーを通じて、世界中のチームとともに邁進しています。ヘンケルは、インダストリアル事業およびコンシューマー向け事業で業界リーダーとしての地位を確立しています。当社の取扱製品には、一般的なヘアケア製品、洗濯用洗剤、柔軟剤といったものから、接着剤、シーリング剤、機能性コーティング剤などがあります。
Customer Support Specialist - Turkish Speaker
Apply for this role
About this Position
In this role, you will contribute to delivering high-quality B2B technical support while continuously developing your technical and business knowledge within Henkel’s Adhesives portfolio, you will be working with brands as Loctite, Bonderite, Sista and much more. You will work in an international and collaborative environment where curiosity, knowledge-sharing, and continuous learning are part of everyday work.
What you´ll do
- Act as the first point of contact for B2B customer inquiries related to Henkel Adhesives via phone, email, and web forms.
- Provide first-level technical and informational support for standard requests, including basic adhesives product information, technical documentation.
- Perform initial identification, qualification, and categorization of incoming inquiries.
- Identify, qualify, and route complex or non-standard requests to the appropriate expert teams (e.g. Technical Support, Customer Service).
- Accurately document customer interactions, inquiries, and outcomes in the CRM system to ensure transparency and traceability.
- Support business growth by identifying and qualifying potential new customers and opportunities.
- Collaborate closely with technical and business support teams to ensure accurate and timely responses.
- Build and maintain effective relationships with key stakeholders across Henkel business units.
- Maintain and continuously update knowledge management systems and internal documentation to ensure consistent and high-quality customer support.
What makes you a good fit
- 2-4 years of experience in customer care or a comparable customer-facing role.
- Turkish and English proficiency is required (spoken and written).
- Strong customer orientation with excellent communication and interpersonal skills.
- Confident and professional approach to direct customer interaction (consultative and support-oriented).
- Curious and proactive mindset with a strong willingness to learn and develop, supported by structured onboarding and training.
- Strong organizational and prioritization skills, with the ability to manage multiple tasks in parallel.
- Ability to remain focused, resilient, and solution-oriented in a fast-paced environment.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Health Insurance for employee + dependents
- Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
JOB ID: 26097411
Job Locations: Egypt, Cairo
Contact information for application-related questions: recruitmenteg@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Henkel について
FAQ
複数の職種に関心があります。同時に複数の職種に応募できますか？
はい。当社のオンライン応募システムにご自分のプロフィールを入力するだけです。オンラインプロフィールが完成したら、複数の職種に応募することができます。
求人情報は英語で書かれています – 応募も英語にすべきですか？
はい、英語でご応募ください。ヘンケルはグローバル企業であるため、世界中の同僚と働くことになります。また、当社では、英語が公用語です。一般的に、求人広告と同じ言語で応募書類を書くことが原則です。
応募した後、応募の進捗について連絡がありますか？
ヘンケルで募集している職種に同じものはありません。したがって、適切な候補者を見つけることは、雇用される応募者のみでなくヘンケルにとっても重要です。候補者と当社の双方がお互いに適していることを確認したいと考えています。進捗状況は随時応募者にお知らせします。
登録に関する質問がある場合、どちらに連絡すればよいですか？
テクニカルな質問やオンライン応募プロセスに関する質問は、こちらをクリックしてください 。