ヘンケルは、創業以来約150年以上にわたって築き上げてきた確固たる経験に基づき、毎日の生活を見つめ直し、より快適で豊かなものにするべく取り組んでいます。現在、そして未来の世代のために、革新的でサステナブルなブランドとテクノロジーを通じて、世界中のチームとともに邁進しています。ヘンケルは、インダストリアル事業およびコンシューマー向け事業で業界リーダーとしての地位を確立しています。当社の取扱製品には、一般的なヘアケア製品、洗濯用洗剤、柔軟剤といったものから、接着剤、シーリング剤、機能性コーティング剤などがあります。
Senior Customer Excellence Specialist (Dispute and Deductions Management)
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About this position
About this Position
The Senior Customer Excellence Deductions Specialist is a key driver of accuracy, risk reduction, and process excellence in our financials. You will lead the review and resolution of complex customer deductions and chargebacks, including high-value, aging, root-cause-prone, and cross-customer patterns. Partnering closely with Sales, Brokers, local teams and Finance OTC, you’ll own end-to-end resolution, influence policy and governance, and champion data-driven improvements that reduce recurrence and cycle time. This role combines operational mastery with stakeholder leadership—balancing quick wins with structural fixes and clear, audit-ready documentation. Join us to elevate deduction management through sharper analytics, stronger controls, and proactive collaboration.What you´ll do
- Manage and resolve customer deductions and chargebacks within assigned portfolio, ensuring accuracy, compliance, and timely closure.
- Document resolution steps and outcomes in deduction tracking systems, maintaining audit-ready records.
- Collaborate with internal teams (Sales, Trade, local and GBS+ teams) to validate claims, resolve disputes, and align on promotional eligibility.
- Analyze recurring issues and recommend improvements, supporting continuous process optimization and efficiency initiatives to streamline the deduction resolution process.
- Handle escalations and provide guidance, ensuring adherence to service level agreements and quality standards.
- Provide operational and/or ad hoc tasks support such as reporting, escalation and other relevant activities.
What makes you a good fit
- Bachelor’s degree in accounting, Finance, Business Administration, or related field.
- With at least three(3) years of experience in accounts receivable, deduction management, or related financial role
- Strong analytical and problem-solving skills with keen attention to detail, complemented by excellent time management and organizational abilities
- Intermediate MS Office skills are required while experience with SAP, Macro, Power BI is an advantage
- Excellent English verbal and written communication skills
- Amenable to work on a mid-shift schedule (4:00 PM to 1:00 AM), and report on a hybrid work set-up in Makati
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26096182
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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FAQ
複数の職種に関心があります。同時に複数の職種に応募できますか？
はい。当社のオンライン応募システムにご自分のプロフィールを入力するだけです。オンラインプロフィールが完成したら、複数の職種に応募することができます。
求人情報は英語で書かれています – 応募も英語にすべきですか？
はい、英語でご応募ください。ヘンケルはグローバル企業であるため、世界中の同僚と働くことになります。また、当社では、英語が公用語です。一般的に、求人広告と同じ言語で応募書類を書くことが原則です。
応募した後、応募の進捗について連絡がありますか？
ヘンケルで募集している職種に同じものはありません。したがって、適切な候補者を見つけることは、雇用される応募者のみでなくヘンケルにとっても重要です。候補者と当社の双方がお互いに適していることを確認したいと考えています。進捗状況は随時応募者にお知らせします。
登録に関する質問がある場合、どちらに連絡すればよいですか？
テクニカルな質問やオンライン応募プロセスに関する質問は、こちらをクリックしてください 。