ヘンケルは、創業以来約150年以上にわたって築き上げてきた確固たる経験に基づき、毎日の生活を見つめ直し、より快適で豊かなものにするべく取り組んでいます。現在、そして未来の世代のために、革新的でサステナブルなブランドとテクノロジーを通じて、世界中のチームとともに邁進しています。ヘンケルは、インダストリアル事業およびコンシューマー向け事業で業界リーダーとしての地位を確立しています。当社の取扱製品には、一般的なヘアケア製品、洗濯用洗剤、柔軟剤といったものから、接着剤、シーリング剤、機能性コーティング剤などがあります。
Customer Service Support Specialist (Order Entry) (1 Year Project Based)
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About this Position
As a Customer Service Support Specialist (Order Entry), you will play a key role in supporting a global business transformation initiative focused on harmonizing SAP sales area processes and enhancing customer service operations. This position helps ensure the accuracy, consistency, and readiness of customer and order-related data, enabling a seamless transition to standardized ways of working across regions. Your contributions will directly support operational excellence, business continuity, and the successful delivery of strategic transformation projects.
You will work closely with cross-functional teams including Customer Service, Master Data, Supply Chain, and Project stakeholders in a collaborative and fast-paced environment. This role offers the opportunity to be part of Project 51, a global SAP harmonization program, where you will help drive process standardization, support system and process improvements, and contribute to creating a more efficient and scalable customer service operating model worldwide.
What you´ll do
- Support master data preparation and harmonization activities, including data validation, data cleansing, data uploads, and cutover readiness to enable SAP sales area standardization
- Execute system testing and User Acceptance Testing (UAT) to ensure accurate order entry processes and master data functionality prior to deployment
- Provide go-live and hypercare support by assisting with issue resolution and ensuring operational stability during the transition to the new SAP sales area structure
- Collaborate with cross-functional teams to support automation and OCR process enhancements resulting from changes in sales area determination logic and master data structures
- Contribute to Project 51, a global SAP harmonization initiative, by driving the adoption of a standardized and efficient customer service operating model across regions
What makes you a good fit
- Bachelor's degree in any field
- Preferably with at least one (1) year of experience in SAP Order Entry processes
- Proficiency in Microsoft Excel is required, and knowledge of SAP order entry is essential
- Detail-oriented with a strong customer service mindset
- Strong verbal and written English communication skill
- Amenable to accept one-year project-based contract, work on a night shift schedule (9:00 PM to 6:00 AM), report on a hybrid work set-up in Ayala Avenue, Makati), and following U.S Holidays
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26100797
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Henkel について
FAQ
複数の職種に関心があります。同時に複数の職種に応募できますか？
はい。当社のオンライン応募システムにご自分のプロフィールを入力するだけです。オンラインプロフィールが完成したら、複数の職種に応募することができます。
求人情報は英語で書かれています – 応募も英語にすべきですか？
はい、英語でご応募ください。ヘンケルはグローバル企業であるため、世界中の同僚と働くことになります。また、当社では、英語が公用語です。一般的に、求人広告と同じ言語で応募書類を書くことが原則です。
応募した後、応募の進捗について連絡がありますか？
ヘンケルで募集している職種に同じものはありません。したがって、適切な候補者を見つけることは、雇用される応募者のみでなくヘンケルにとっても重要です。候補者と当社の双方がお互いに適していることを確認したいと考えています。進捗状況は随時応募者にお知らせします。
登録に関する質問がある場合、どちらに連絡すればよいですか？
テクニカルな質問やオンライン応募プロセスに関する質問は、こちらをクリックしてください 。