ヘンケルは、創業以来約150年以上にわたって築き上げてきた確固たる経験に基づき、毎日の生活を見つめ直し、より快適で豊かなものにするべく取り組んでいます。現在、そして未来の世代のために、革新的でサステナブルなブランドとテクノロジーを通じて、世界中のチームとともに邁進しています。ヘンケルは、インダストリアル事業およびコンシューマー向け事業で業界リーダーとしての地位を確立しています。当社の取扱製品には、一般的なヘアケア製品、洗濯用洗剤、柔軟剤といったものから、接着剤、シーリング剤、機能性コーティング剤などがあります。
Customer Quality Manager APAC
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About this position
About this Position
- The purpose of this position is leading stakeholders both business and AO sites to improve customers satisfaction and meet their increasing high standard requirements. This position takes additional GQKAM roles ( global quality key account manager) , assigned to dedicated global key accounts. Working closely with global and regional business key accounts and stakeholders to capture customer requirements and cascade their requirement to multiple function teams to execute successfully. Leading quality program and solid actions, including CCMS (customer complaint management system) management, driven reduction and continuous improvement. Managing customer audit and certificate. As a main contact window interface with customer on quality topic.
What you´ll do
- Leading customer satisfaction improvement activities for global key accounts, among AMC, AMO and AMI. Dealing with customer voice and requirement, while organizing relevant functions team to achieve quality improvement target successfully.
- Interact business key account management team and AO quality team to drive and collaborate quality improvement program, including new product or management of change review and validation.
- Leading the interfacing with customer as a main contact window to driven satisfaction of customer by providing professional solutions. Coordinate Henkel internal stakeholders to achieve that.
- Performing the required training for customer satisfactions standard to sales and Henkel sites.
- Collaborate function team to roll out global relevant projects in APAC.
What makes you a good fit
- Bachelor degree of Chemical or Engineering, master’s degree as a plus.
- FMEA (Failure mode effects analysis), PPAP (Production part approval process), APQP( Advanced Product Quality Planning) and SQC (Statistic quality control) training done.
- IATF16949 internal auditor, six sigma green belt certified, black belt as a plus.
- AS9100 auditor certificate as a Plus.
- English oral and written smoothly.
- A solid experience of 3+years working experience in quality management within Chemical, automotive or electronics industry, customer or supplier interface experience focus.
- Knowing well related to IATF16949, VDA 6.3, SPC, PPAP, FMEA etc.
- 3+ years regional role has customer interface experience.
- Strong ability in planning and executing, positive attitude to take challenge.
- Good English oral and written skill.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Group Insurance Scheme
- Annual Physical Examination
- Flexible Benefits cover for dependents
- Company Products Discount
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26090413
Job Locations: China, Shanghai, Shanghai
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Henkel について
FAQ
複数の職種に関心があります。同時に複数の職種に応募できますか？
はい。当社のオンライン応募システムにご自分のプロフィールを入力するだけです。オンラインプロフィールが完成したら、複数の職種に応募することができます。
求人情報は英語で書かれています – 応募も英語にすべきですか？
はい、英語でご応募ください。ヘンケルはグローバル企業であるため、世界中の同僚と働くことになります。また、当社では、英語が公用語です。一般的に、求人広告と同じ言語で応募書類を書くことが原則です。
応募した後、応募の進捗について連絡がありますか？
ヘンケルで募集している職種に同じものはありません。したがって、適切な候補者を見つけることは、雇用される応募者のみでなくヘンケルにとっても重要です。候補者と当社の双方がお互いに適していることを確認したいと考えています。進捗状況は随時応募者にお知らせします。
登録に関する質問がある場合、どちらに連絡すればよいですか？
テクニカルな質問やオンライン応募プロセスに関する質問は、こちらをクリックしてください 。