ヘンケルは、創業以来約150年以上にわたって築き上げてきた確固たる経験に基づき、毎日の生活を見つめ直し、より快適で豊かなものにするべく取り組んでいます。現在、そして未来の世代のために、革新的でサステナブルなブランドとテクノロジーを通じて、世界中のチームとともに邁進しています。ヘンケルは、インダストリアル事業およびコンシューマー向け事業で業界リーダーとしての地位を確立しています。当社の取扱製品には、一般的なヘアケア製品、洗濯用洗剤、柔軟剤といったものから、接着剤、シーリング剤、機能性コーティング剤などがあります。
Customer Service Agent
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About this position
What you´ll do
- Accountable for customer facing activities/customer experience, acting as SPOC for customer, adopting customer centric mindset Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)
- Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions
- Build customer relationship by supporting enquiries; Collect feedback & identify opportunities to drive CSAT, including regular visits Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups
- Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction Collaborate closely with internal partners (CSX, COE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities
- Support the implementation of organizational changes, processes, projects, pilots and regional best practices Contribute to reviewing operations in own area of work & generate ideas to assist in identifying continuous improvement for operation efficiencies & CX
- Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance
- Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction
What makes you a good fit
- Bachelor’s degree or equivalent related fields.
- Minimum 2-5 years of experience in Customer Service / Supply Chain or Sale.
- Soft skill: Communication for impact, accountability, collaboration, process optimization, and resilience.
- Hard skills: planning and organizing, customer focus, analyzing alternative and recommend solutions, customer system orientation
- Good command of English both written and spoken skills.
- SAP Knowledge is required.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Medical Coverage for employees and eligible dependents
- Provident Fund
- Annual Physical Examination for employees
- Discounts on company products
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26094236
Job Locations: Thailand, Bangkok, Bangkok
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Henkel について
FAQ
複数の職種に関心があります。同時に複数の職種に応募できますか？
はい。当社のオンライン応募システムにご自分のプロフィールを入力するだけです。オンラインプロフィールが完成したら、複数の職種に応募することができます。
求人情報は英語で書かれています – 応募も英語にすべきですか？
はい、英語でご応募ください。ヘンケルはグローバル企業であるため、世界中の同僚と働くことになります。また、当社では、英語が公用語です。一般的に、求人広告と同じ言語で応募書類を書くことが原則です。
応募した後、応募の進捗について連絡がありますか？
ヘンケルで募集している職種に同じものはありません。したがって、適切な候補者を見つけることは、雇用される応募者のみでなくヘンケルにとっても重要です。候補者と当社の双方がお互いに適していることを確認したいと考えています。進捗状況は随時応募者にお知らせします。
登録に関する質問がある場合、どちらに連絡すればよいですか？
テクニカルな質問やオンライン応募プロセスに関する質問は、こちらをクリックしてください 。